Director of Guest Services

POSITION PURPOSE
The Director of Guest Services exists to help every guest move toward church membership. 

EDUCATION/EXPERIENCE

  • At least a bachelor’s degree 
  • Experience in building and leading successful teams
  • Experience in hospitality related fields
  • Experience in training and development of people

JOB REQUIREMENTS/SKILLS

  • Must be a passionate follower of Jesus Christ and consistent disciple maker 
  • Skills in goal setting and leadership
  • Skills in understanding and relating to people
  • Skills in resolving personal conflicts
  • Skills in problem solving
  • Skills in budgeting and money management

ESSENTIAL FUNCTIONS

  • Recruit, train and coordinate all Coordinator Leaders for Sunday mornings and during special events, including: Parking Lot Greeters, Worship Greeters, Coffee Team, Ushers, and Info Desk Teams
  • Help recruit, train and coordinate all Team Leaders for Sunday morning and during special events
  • Create a culture of hospitality that is safe and welcoming to guest and anticipates their needs
  • Create a Welcome Team whose central focus is helping first-time guests acclimate to our church.
  • Develop strategies and systems to connect guests to different ministries in different buildings.
  • Oversee the registration and follow up of all guests on Sunday mornings and during special events. This includes the collection of guest information, the storing of information on the church database (CCB), and the creation and execution of a multiple-week follow-up process for guests, which may include: personal calls, visits, emails, videos, etc. 
  • Oversee the movement of guests toward church membership.
  • Oversee the development and execution of all goals related to Guest Services.
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